← All roles

General Manager - West Knoxville, TN

JETSET Pilates· West Knoxville, TN – Management
Apply on company site
West Knoxville, TNFull-timePosted 1mo ago

About the role

General Manager responsible for studio success, leading a high-performing team, and driving operational excellence, membership growth, and client experience. Hands-on leadership combining business management with active instruction and community engagement.

Responsibilities

  • Lead, coach, and develop instructors and Studio Leads.
  • Recruit and onboard new team members as needed.
  • Provide consistent feedback and conduct regular performance conversations.
  • Foster an engaging and accountable team culture.
  • Identify and develop future leaders through coaching, mentorship, and succession planning.
  • Own daily studio operations.
  • Ensure exceptional hospitality and client experience.
  • Manage class & staffing schedules.
  • Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.
  • Resolve client concerns promptly.
  • Continuously evaluate and improve operational processes to increase efficiency and consistency.
  • Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
  • Analyze KPIs and implement action plans.
  • Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
  • Coach team members on consultative selling, membership upgrades, renewals, and client retention.
  • Build relationships within the local community.
  • Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.
  • Support social media and community partnerships.
  • Represent JETSET as a brand ambassador.
  • Monitor financial performance.
  • Provide regular business updates to ownership.
  • Recommend operational improvements.
  • Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

Qualifications

  • 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
  • Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context
  • Demonstrated self-starter with entrepreneurial spirit — initiative, proactive problem solving, thrives where playbook is being written
  • Strong sales instincts with experience driving revenue targets and coaching others to do the same
  • Highly analytical — comfortable building reports, interpreting data, and making data-backed decisions
  • Exceptional organizational skills with ability to manage competing priorities
  • Outstanding communicator who connects with people and makes clients and team members feel valued
  • Hands-on experience in a fitness instruction or coaching capacity is strongly preferred
  • Passion for community building and understanding of local wellness, fitness, and hospitality community is strongly preferred

Skills

Required:Team leadershipOperations managementSales and revenue growthData analysis
Nice to have:Community building

Benefits

  • Paid time off (PTO)
  • Complimentary or discounted JETSET Pilates classes
  • Professional development opportunities
  • Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
Company profileWebsite

More open roles at JETSET Pilates