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Revenue Operations Manager

Pendulum· Marketing – Growth Marketing
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Remote$95k - $120kFull-timePosted 1mo ago

About the role

Revenue Operations Manager to drive the day-to-day operational engine of Pendulum's Revenue Operations, owning execution and infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and the HCP sales channel. Combines strategic design with hands-on implementation in a fast-scaling, cross-functional environment.

Responsibilities

  • Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform.
  • Lead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting.
  • Monitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership.
  • Drive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live.
  • Own product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale.
  • Identify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency.
  • Own MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection.
  • Manage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends.
  • Lead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed.
  • Develop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows.
  • Partner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection.
  • Execute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals.
  • Process and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements.
  • Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners.
  • Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise.
  • Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed.
  • Follow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded.
  • Partner with HCP Sales leadership to build the operational infrastructure required to support Pendulum's Healthcare Practitioner channel.
  • Design and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently — including order management processes, partner onboarding workflows, and sales support documentation.
  • Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable.
  • Identify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction.
  • Build and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners.

Qualifications

  • 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function.
  • Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting.
  • Strong analytical skills — proficiency in Excel/Google Sheets; experience with BI tools (Tableau, Databricks, or similar) strongly preferred.
  • Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in a fast-scaling environment.
  • Excellent project management skills with the ability to manage multiple complex workstreams simultaneously and drive them to completion.
  • Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners.

Skills

Required:Amazon Seller Central / Vendor CentralCross-functional project management

Benefits

  • Medical, Dental, and Vision
  • Commuter Benefits
  • Life & STD Insurance
  • Company match on 401 (k)
  • Flexible Time Off (FTO)
  • Equity
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Pendulum

The Next Generation of Probiotics

Pendulum is a microbiome company focused on developing clinically effective probiotics with proprietary strains, including live Akkermansia, to improve metabolic health, gut function, and support a healthy weight.

ProbioticsGut healthMetabolic healthAkkermansiaClinical efficacy
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