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Studio Experience Lead - Manhattan West, NY

[solidcore]· Field Leadership
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Manhattan West, NY$27.29/hr - $31.55/hr + bonusField Leadership (Full Time)Posted 1mo ago

About the role

Full-time Studio Experience Lead supporting Head Coach Community Manager with studio operations, client experience, sales, and coaching at the Manhattan West, NY studio.

Responsibilities

  • Owning solidcore's client experience CORE within the studio: C: welcome with client name, O: connect to community, R: recognize milestones, E: educate about offers and thank clients
  • Provide operational leadership and direction to the Core Crew, coordinating daily priorities and studio standards
  • Manage local client communications (phone, email); handle account management tasks (new accounts, scheduling, purchases)
  • Interact with clients to assess needs and satisfaction; address feedback and concerns promptly
  • Notify Head Coach Community Manager or studio management of employee or client concerns
  • Assist Area Manager with day-to-day studio operations and implementation of company policies; maintain studio cleanliness
  • Communicate studio issues, events, or schedule changes to clients and team
  • Maintain product knowledge for studio retail (class packages, beverages/towels, promotions)
  • Address maintenance or equipment issues visible to clients; manage towel service and equipment readiness
  • Alert coaches about client milestones and set up celebration board
  • Educate clients on membership options to optimize goals; own membership conversion and mix
  • Deliver revenue and sales targets; manage leads via sales platform, phone, and email
  • Maximize in-studio revenue through client engagement and follow-up
  • Follow up with client lists in Axle to meet monthly sales targets
  • Hire, train, and manage part-time Core Crew if needed; develop Core Crew talent
  • Coach solidcore classes with a 5-class/week quota; meet brand expectations
  • Oversee operational aspects of heated modality; manage towel service, equipment, and studio cleanliness
  • Oversee post-class reset for heated modality sessions; ensure rapid turnover of towels and mats
  • Inspire and uphold solidcore core values across the team

Qualifications

  • High school education, some college preferred
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Flexible schedule including mornings, evenings, holidays, weekends, and closing hours

Skills

Required:Interpersonal and communication skillsCustomer serviceOrganizational skillsSales and negotiation
Nice to have:Coaching

Benefits

  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & vision insurance
  • Flexible PTO
  • Free drop in classes
  • Bonus eligibility based on performance
  • And MORE
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About [solidcore]

High-Intensity, Low-Impact Workout Classes

Challenge your body with [solidcore]’s high-intensity, low-impact workouts. Build strength, improve endurance, and see transformative results.

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