Founding Operations Lead
About the role
Founding Operations Lead role to build connective tissue between families, product, and operations at Elayne; translate real-world operational learnings into scalable systems and product requirements.
Responsibilities
- The hardest operational problems: take ambiguous real-world issues from first signal to resolution, then turn what you learned into a better system
- The manual-to-software loop: do new workflows by hand, identify what repeats, turn it into a durable process, then work with product and engineering to automate it
- The operating system: build the SOPs, decision trees, escalation paths, quality standards, metrics, and internal tools that let Elayne handle more estates without simply adding more people
- The voice of operational reality: ensure workflows and pain points of families, attorneys, courts, and financial institutions inform product decisions
- The gaps between functions: own important problems that don’t fit neatly into one function and drive them across the finish line
Qualifications
- You’ve built from zero to one. You’ve worked at an early-stage company where important things were undefined, personally owned messy problems, and created structure instead of waiting for it
Skills
Benefits
- Medical, dental, and vision insurance
- 401(k)
About Elayne
AI copilot for growing, organizing, and transferring family estates
Elayne helps families organize their assets, estate documents, and key contacts in one place, then guides them through life transitions as circumstances and priorities evolve. Like getting married, moving, having a baby, or losing a parent. Unlike traditional wealth management tools or online estate platforms that produce static legal documents, Elayne is dynamic, intelligent, and built not just to delight, but to comfort and guide you when it matters most. I started Elayne after my mom passed away and I had to settle her estate, accounts, and affairs - essentially, I suddenly had to untangle all the details of her life. It was shocking how fragmented and opaque the process was and how I spent hundreds of hours chasing documents, coordinating accounts, filling legal gaps, and navigating unfamiliar systems, all while grieving and working full time. It shouldn’t be that way. In the future, you could hire an attorney, download DIY legal forms, fax and mail physical documents, sync 10 different fintech apps, use a financial planner, spend thousands in fees, and hope it all holds together. Or, you could just use Elayne.
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