← All roles

Enterprise Customer Success Manager

Harvey· Customer Success
Apply on company site
San Francisco$160k - $185kFull-timePosted 1mo ago

About the role

Enterprise Customer Success Manager responsible for guiding clients through adoption and maximizing value from Harvey’s AI platform, serving as a trusted advisor and integrating Harvey into client workflows.

Responsibilities

  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
  • Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
  • Travel may be required from time to time, including visits to customer office locations and company offices.

Qualifications

  • Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
  • Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • Team players described as committed, collaborative and proactive with a team-first mentality.

Benefits

  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
  • Equity participation and uncapped commission (OTE $160K – $185K)
Last updated Sep 17, 2026. Interested? Apply on the company site.
Harvey logo

About Harvey

Professional Class AI

Harvey is a platform built to meet the standards of the world’s leading professional service firms.

AILegalLegal AILegal AnalysisLegal Document AnalysisLegal ResearchLegal Techsetter-30
Company profileWebsite

More open roles at Harvey