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Director, Trust & Safety

Suno· Operations
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San Francisco, NYC$195.2k - $256.2kFull-timePosted 1mo ago

About the role

Lead Trust & Safety at Suno, overseeing enforcement operations, policy, and vendor partnerships to scale detection and remediation of violative content, fraud, bots, and identity issues while navigating music rights and regulatory obligations.

Responsibilities

  • Build and lead the T&S team, including enforcement operations, policy, vendor programs, quality management, and training.
  • Own enforcement economics end-to-end: cost per decision, precision and recall tradeoffs at volume, automation rate targets, queue design, and the vendor versus in-house mix.
  • Govern AI-assisted decisioning: model-assisted enforcement pipelines, human-in-the-loop thresholds, appeals architecture, and audit accountability for automated actions.
  • Own the BPO relationship and every Trust & Safety vendor partnership: selection, contract negotiation support, capacity strategy, quality accountability, and the decision of what stays outsourced versus moves in-house
  • Run the operational layer of music rights enforcement: rights-matching abuse patterns, impersonation and copyright workflows, in close partnership with Legal.
  • Partner with Legal to translate regulatory regimes (DSA, OSA and emerging AI-content rules) into tooling, process and measurable operational readiness.
  • Represent Trust & Safety to executive leadership with clear metrics and honest tradeoffs.

Qualifications

  • 8+ years in trust & safety, integrity, or content operations, including 4+ years leading teams through significant scale inflections.
  • Demonstrated ownership of enforcement metrics at a UGC or generative AI platform: automation rate, decision accuracy, cost per action, appeal overturn rate.
  • Experience building or governing model-assisted enforcement with human-in-the-loop design and audit accountability.
  • A track record of moving Product, Engineering, Legal, and Policy without direct authority.

Skills

Required:Trust & Safety leadershipEnforcement metricsModel-assisted enforcement

Benefits

  • + benefits (including medical, dental, vision, and 401k)
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Suno

Create stunning original music for free in seconds using AI.

Create stunning original music for free in seconds using AI. Make your own masterpieces, share with friends, and discover music from artists worldwide.

AI MusicMusic CreationMusic GenerationMusic Sharingai-plg-top-20liquid-ai-recruiting-target
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