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Head of Consumer Reporting Agency

SentiLink· G&A
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Remote$190k - $240kFull-timePosted 1mo ago

About the role

Lead the company’s FCRA program from inception, manage end-to-end consumer relations and disputes, and ensure compliance with FCRA and related regulations. Collaborate with Engineering, Product, Legal, and regulators to scale processes, implement tooling, and maintain high accuracy and regulatory readiness.

Responsibilities

  • Build and own the entity's FCRA program from a blank page including policies, procedures, training, monitoring, and periodic testing.
  • Run consumer relations end-to-end: dispute intake, reinvestigation within the statutory timeline, file disclosure, identity theft blocks, and fraud alerts.
  • Design and enforce permissible purpose controls, including user onboarding, certification, and recertification.
  • Establish reasonable procedures to assure maximum possible accuracy, and the monitoring needed to demonstrate they work in practice.
  • Partner with Engineering and Product to specify dispute and disclosure infrastructure, replacing manual process with tooling as volume grows.
  • Serve as the compliance point of contact for client third-party risk diligence, and support regulator, state AG, and litigation matters alongside Legal.
  • Own consumer complaint handling across the CFPB portal and state channels, and route what you learn back into procedure and product.

Qualifications

  • 7+ years in consumer financial services, including hands-on FCRA experience at a consumer reporting agency.
  • Demonstrated experience building a FCRA program from scratch or materially rebuilding one.
  • Direct experience operating a dispute and reinvestigation function, including turnaround management and furnisher interaction.
  • Strong writing: able to produce policies, procedures, and client diligence responses that stand on their own without heavy legal editing.
  • Comfortable as a function of one in an early-stage environment, including doing the operational work personally before there is a team or tooling.
  • Candidates must be legally authorized to work in the United States and must live in the United States.
  • Preferred: JD, CRCM, CIPP-US, or CAMS; experience at a nationwide specialty CRA; Metro 2 and e-OSCAR fluency; exposure to a CFPB examination, state AG inquiry, or FCRA litigation; background in identity, fraud, or alternative data.

Skills

Required:FCRA compliance and consumer reportingDispute and reinvestigation operationsPolicy writing and proceduresCross-functional collaboration

Benefits

  • Employer paid group health insurance for you and your dependents
  • 401(k) plan with employer match (or equivalent for non US-based roles)
  • Flexible paid time off
  • Regular company-wide in-person events
  • Home office stipend, and more!
Last updated Oct 22, 2026. Interested? Apply on the company site.

About SentiLink

The fraud experts

SentiLink combines technology and expertise to help financial institutions stop identity fraud at the application stage.

fraudidentity theftrisk solutionsdata & insightssecurityfinancial institutionsfintechsproducts
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