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Customer Success Manager, Ads Solutions (San Francisco)

OpenAI· Go To Market
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Hybrid (San Francisco)$176k - $234k + equity + bonusFull-timePosted 1mo ago

About the role

Account Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. Manage a portfolio of partners, act as trusted advisor, drive long-term partner growth, and collaborate with cross-functional teams to improve advertiser experience. Hybrid role based in San Francisco, CA.

Responsibilities

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy.
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Qualifications

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • Ability to interpret performance data and translate insights into strategic recommendations.
  • Experience with data querying (e.g. SQL, advanced Excel/Sheets).
  • Clear communication and ability to build trust with both technical and non-technical stakeholders.
  • Ownership and accountability in fast-moving, evolving environments.
  • Sound judgment and a commitment to user trust and responsible platform growth.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birth parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and paid office closures throughout the year for focus and recharge, plus paid sick time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices, and meal delivery credits
  • Relocation support for eligible employees
  • Additional taxable fringe benefits such as charitable donation matching and wellness stipends
Last updated Oct 1, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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