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Director of Engineering, Payments

Patreon· Engineering
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Hybrid (San Francisco), Hybrid (New York)$340k - $425kFull-timePosted 1mo ago

About the role

Engineering leader responsible for the Payments domain, overseeing infrastructure, experience, and support tooling to deliver high-quality payments products for creators and fans.

Responsibilities

  • Set technical direction and roadmap priorities in tight partnership with Product, Design, and PMM leads
  • Drive execution on major infrastructure initiatives (legacy billing deprecation, payments reliability, local payment methods expansion)
  • Set the org structure and operating model for Payments — determine team boundaries, staffing plan, and where to invest across infrastructure, experience, and support tooling
  • Champion a culture of operational excellence; Improve reliability and efficiency of payments infrastructure, and hold the line on guardrail metrics like Brand Trust and Total Payment Volume
  • Collaborate with other teams so payments experiences feel cohesive across other surfaces product areas
  • Make the call on build-vs-buy and vendor partnership decisions for payment processing, compliance, and payout infrastructure
  • Represent Payments in cross-functional planning with Finance, Risk, Support, and GTM stakeholders

Qualifications

  • 12+ years of software engineering experience and 7+ years of experience managing engineering managers and teams
  • Direct experience with payments, billing, or financial infrastructure at scale — you understand PCI compliance, payment processing/orchestration, chargebacks, and reconciliation, or adjacent regulated-fintech domains
  • Comfort owning both the "keep the lights on" reliability work and new product bets in the same portfolio
  • Experience navigating vendor relationships and build-vs-buy decisions for critical infrastructure
  • Proven record of shipping high-impact, end-to-end product work in complex domains (ideally payments, fintech, or other mission-critical systems) at the org level
  • Operates comfortably at the executive level — regularly partners with and influences VP/C-level stakeholders across Finance, Risk, Support, and GTM
  • Strong cross-functional partnership skills — you'll work daily with Product, Design, Finance, and Support leads
  • Deep commitment to building high craft user experiences for both creators and fans
  • Experience working with experimentation driven approaches to optimize product surfaces and use of data to inform roadmap decisions
  • Skilled at building healthy, trusting relationships across Product, Design, business partners, and other engineering teams

Skills

Required:Payments domain knowledgeLeadership and people managementCross-functional collaborationBuild-vs-buy decisioningReliability and incident management

Benefits

  • Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Patreon

Patreon is the best place to build community with your biggest fans, share exclusive work, and turn your passion into a lasting creative business.

Patreon is the best place to build community with your biggest fans, share exclusive work, and turn your passion into a lasting creative business.

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