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Technical Services Engineer

MongoDB· Infrastructure
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Hybrid (Sydney, Australia)full-timePosted 1mo ago

About the role

MongoDB Technical Services Engineers solve complex MongoDB problems for customers, with a focus on automation, backup, performance, and security. The role blends deep MongoDB expertise with customer-facing problem solving, collaboration, writing knowledge base content, and contributing to internal tools and AI-assisted diagnostics. Based in Sydney for a hybrid work model with a Sunday–Thursday workweek and three days in office.

Responsibilities

  • Advise customers and solve complex MongoDB problems including architecture, performance, recovery, security, and related topics.
  • Serve as an expert on standard methodologies for running MongoDB at scale across varying environments.
  • Advocate for customer needs by coordinating with product management and development teams.
  • Contribute to internal projects, including development of support tools for performance, benchmarking, and diagnostics.
  • Share knowledge by documenting solutions in the knowledge base, delivering training and workshops, and mentoring new team members.
  • Develop internal tools and automation, including AI-assisted diagnostics, performance analysis, and knowledge discovery.
  • Teach and disseminate learnings through knowledge base articles and training sessions, and mentor colleagues.
  • Explore and teach new product capabilities across the MongoDB ecosystem.

Qualifications

  • 5+ years of proven experience in relevant roles.
  • Systems engineering experience (Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, troubleshooting).
  • Understanding of core Kubernetes concepts (containers, namespaces, custom resources, multi-cluster deployments).
  • Knowledge of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
  • Storage engineering experience (NAS, SAN, SSD, multi-pathing, caching).
  • Experience building and maintaining complex mission-critical production database systems.
  • Broad awareness of customer workloads and use cases (performance, availability, scalability).
  • Ability to analyze issues holistically from application tier to database to storage.
  • Ability to read code and basic coding/scripting in one or more languages (Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc.).
  • Desire and ability to rapidly learn new technical skills.
  • Willingness to collaborate and seek help when needed.
  • Diverse technical backgrounds welcomed; prior MongoDB experience not required.

Skills

Required:Linux performance and tuningKubernetesNetworkingStorage engineeringProduction database systemsSystem/app collaboration

Benefits

  • Not explicitly listed in the text.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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