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Risk & Monitoring Analyst III

Coinbase· Operational Risk and Controls (Global Financial Crimes Operations)
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Hybrid (Remote - UK)£50.4k - £53.1kfull-timePosted 1mo ago

About the role

Risk & Monitoring Analyst III for Coinbase, focused on quality assurance reviews of Complaints case investigations within the AML/CFT program, driving consistency, identifying procedural gaps, and partnering across Operations, Compliance, Analytics, and Learning & Development to translate quality insights into measurable operational improvements.

Responsibilities

  • Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes.
  • Conduct root cause analysis and deep dives into operational procedures to identify recurring themes, knowledge gaps, and upskill team performance across the Complaints function.
  • Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks.
  • Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making.
  • Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes are documented and scalable across the function.

Qualifications

  • 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
  • Demonstrated ability to execute QA audits against established rubrics, identify error patterns, and translate findings into actionable recommendations that improve operational quality.
  • Experience developing, producing, and presenting compliance metrics and reporting using tools such as Google Sheets, Excel, or Google Slides.
  • Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards.
  • Full-time, in-office presence five days a week with availability to support extended hours when required by audit or compliance deadlines.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Skills

Required:QA auditsRoot cause analysisCross-functional collaborationData storytelling / reportingGenerative AI utilization

Benefits

  • Private Medical Insurance
  • Dental insurance
  • Vision/ Eye Care Vouchers
  • Life Assurance Benefit
  • Disability/Income Protection
  • Workplace Pension Scheme
  • Travel Medical Policy - Global Traveler
  • Employee Stock Purchase Plan (ESPP)
  • Wellness Stipend
  • Mobile/Internet Reimbursement
  • Learning and Development Allowance
  • Employee Assistance Program
  • Fertility Benefits
  • Generous Time off/Leave Policy
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Coinbase

Buy, sell, and manage cryptocurrencies.

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.

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