← All roles

Customer Support Specialist II

Coinbase· Customer Experience
Apply on company site
ManilaPHP 798.3kfull-timePosted 1mo ago

About the role

Customer Support Specialist II on the Premium Support team, acting as a subject matter expert for Coinbase products. Delivers multi-channel, high-touch support to high-value customers, resolves complex issues end-to-end, and guides customers to maximize product usage while protecting customer trust and driving retention.

Responsibilities

  • Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required.

Qualifications

  • 3+ years of experience in customer support or customer success in financial services, crypto, or technology, including direct experience supporting high-value customers.

Skills

Required:Customer support / customer successBlockchain basicsRoot cause analysis

Benefits

  • Medical & Dental insurance covered at 100% for employees and dependants
  • Group Personal Accidental Insurance 24 times your basic monthly salary
  • Group Term Life Insurance 24 times your basic monthly salary
  • Wellness Stipend
  • Mobile/Internet Reimbursement
  • Learning and Development Allowance
  • Employee Assistance Program
  • Travel Medical Policy - Global Traveler
  • Travel Fertility Benefits
  • Generous Time Off/Leave Policy
Last updated Oct 8, 2026. Interested? Apply on the company site.
Coinbase logo

About Coinbase

Buy, sell, and manage cryptocurrencies.

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.

crypto-web3
Company profileWebsite

More open roles at Coinbase