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Staff Advanced Analytics, Community Blueprint & Quality

Airbnb· Quality & Blueprint
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Hybrid (United States)$180k - $221kFull-timePosted 1mo ago

About the role

Senior analytics leader role focused on advancing quality and blueprint initiatives to diagnose and improve guest and host experience, delivering high-impact analyses, experimentation, and leadership-ready recommendations.

Responsibilities

  • Conduct strategic deep dives into customer experience drivers to identify symptoms, diagnose root causes, and recommend interventions.
  • Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure the impact of quality and blueprint initiatives.
  • Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes.
  • Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and to scale root-cause taxonomy generation across millions of trips.
  • Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues.
  • Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve on standard questions.
  • Partner with Product, Engineering, Data Science, Data Engineering, and other Advanced Analytics teams to align on methodology, assumptions, and interpretation.
  • Translate complex analyses into clear, concise insights and recommendations for senior leadership.

Qualifications

  • 10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required).
  • Strong hands-on expertise in SQL and at least one programming language (Python or R).
  • Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.
  • Experience with causal inference techniques (diff-in-diff, synthetic controls, propensity scoring) and applying them to ambiguous business problems.
  • Hands-on experience with AI-assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges.
  • Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines.
  • Strong analytical judgment, ability to balance rigor with speed and clearly communicate tradeoffs.
  • Excellent communication skills with experience presenting to senior, non-technical audiences.
  • Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines.
  • Experience in marketplace, product analytics, customer experience, or trust & safety contexts strongly preferred.

Skills

Required:SQLPython or RA/B testing & experimentsCausal inference
Nice to have:AI-assisted analytics

Benefits

  • pay range: $180,000—$221,000 USD (base pay)
  • bonus, equity, benefits, and Employee Travel Credits possible
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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