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Deployment and Support Engineer (Japan)

Skydio· Operations
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Hybrid (Tokyo, Japan)Full-timePosted 1mo ago

About the role

Deployment and Support Engineer based in Japan responsible for technical implementation, ongoing usage, and maintenance of Skydio's cloud-connected products for Japanese customers, including on-site and remote deployments, troubleshooting, and cross-functional collaboration.

Responsibilities

  • Own new deployments end to end for Japan-based customers
  • Serve as frontline technical expert for issues including on-device firmware troubleshooting, mission configuration, and cloud network diagnostics
  • Bridge between Japanese customers and Skydio's engineering organization in the U.S.
  • Become an expert on Skydio's products, deployment processes, and specifications
  • Project manage dock deployments with accredited partners
  • Install, configure, test, and validate cloud-connected drone and dock systems in customer environments
  • Build scalable, repeatable deployment processes for enterprise networks
  • Track and manage implementation projects with large enterprise and government customers
  • Respond to technical support questions promptly and thoroughly
  • Troubleshoot networking issues across IP, cellular, wireless, and WiFi
  • Diagnose and resolve flight, connectivity, and media streaming issues via log analysis and escalation
  • Collaborate with Technical, Product, Engineering, and Go-To-Market teams
  • Quantify product feedback to influence hardware and software roadmaps for Japan
  • Foster customer loyalty through proactive support and account management
  • Be flexible to take on multiple projects as needs shift.

Qualifications

  • 3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or customer-facing support roles
  • Professional fluency in spoken and written Japanese and English
  • Hands-on experience installing, configuring, and troubleshooting connected hardware in customer environments
  • Practical IP networking knowledge including WiFi and cellular connectivity
  • Proficient in technical troubleshooting and escalation workflows
  • Familiarity with cloud applications and Linux operating systems
  • Familiarity with mechanical or robotic systems
  • Assertive self-starter with strong communication skills
  • Willing to travel 30–50% of the year
  • Willingness to work flexible hours due to time zone differences
  • Bilingual fluency in English and Japanese
  • Ability to obtain drone certifications and registrations required in Japan (一等・二等無人航空機操縦士 as applicable)

Skills

Required:Cloud-connected device deploymentIP networkingLog analysis and troubleshootingCross-functional collaborationCustomer relationship management

Benefits

  • Not specified in the description
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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