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Data Center Lead- PNB

Meta· Data Center Operations
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Papillion, NE$111k - $159kFull-timePosted 1mo ago

About the role

Lead a team of Data Center Technicians responsible for server and network break/fix at a Meta data center site. Own team performance, coverage, and development; serve as the operational escalation point. Hands-on leadership focusing on safety, quality, and cross-functional partnership to maintain fleet health.

Responsibilities

  • Directly manage Data Center Technicians. Run biweekly 1:1s, set clear goals, and build personalized growth roadmaps that move technicians from supervised work toward independent operation. Give real-time, actionable feedback.
  • Ensure each technician clears defined proficiency milestones: data center fundamentals, safety certification, MOP execution, and "Independent" status. Track qualification by platform so work assignment matches demonstrated skill.
  • Author performance reviews, hold a high standard of excellence in performance and results. Address performance gaps promptly in partnership with your FOM and HR Employee Relations partner.
  • Own the site shift schedule, weekend rotation, and on-call rotation. Build coverage that meets the needs of a 24/7 operation, distributes weekend and off-hours duty equitably, and keeps experienced technicians on every shift.
  • Allocate work across the team and surface capacity risks to your FOM early, with mitigation options attached.
  • Serve as the site operational escalation point for technicians. Lead response to site-impacting events, coordinate across functions, and ensure clean handoffs. Partner with ProdOps engineers and SMEs for deep technical diagnosis and systemic fixes.
  • Hold the bar on MOP adherence, ticket hygiene, documentation, and escalation etiquette. Enforce safety and security protocols in the data hall without exception, including tool use, lifting, and hot-aisle work.
  • Cascade organizational strategy and priorities in terms that connect to daily work. Represent the site team in leadership forums and cross-functional reviews. Bring honest field feedback back to your FOM and to leadership.
  • Coach technicians on responsible AI use, including when to trust and when to challenge an AI-generated diagnosis, and ensure they can articulate the impact AI has on their results.

Qualifications

  • 4+ years of data center, IT, or network operations experience
  • Demonstrated technical familiarity with server and network hardware, including break/fix, cabling, and optics
  • Experience leading, mentoring, or coordinating the work of others, whether as a manager, team lead, or shift lead
  • Track record of holding a safety and quality bar in a hands-on operational environment
  • Strong written and verbal communication, including the ability to escalate clearly and represent the team to partners
  • Ability to work onsite and support a 24/7 operation, including participation in an on-call rotation

Skills

Required:People managementProficiency milestones and qualification trackingIncident leadershipSafety and complianceCommunication and representationAI literacy and governance

Benefits

  • Bonus
  • Equity
  • Benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

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