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Incident Response Team Lead

Meta· Legal
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Dublin, IrelandFull-timePosted 1mo ago

About the role

The Incident Response Team Lead oversees time-critical incident response, evaluating threats, risk, and user privacy in emergency escalations. The role involves leading a fast-paced team, driving strategy, mentoring staff, interacting with law enforcement and internal partners, and ensuring rapid, responsible decision-making to aid user safety.

Responsibilities

  • Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
  • Set clear expectations and goals for individuals and the team, and hold the team accountable for success
  • Develop and communicate team strategy, including plans for improving operational efficiency and scaling workflows to meet growing demand
  • Provide meaningful 1:1 mentorship, guidance and support for the career development, interests and goals of individual contributors, while removing roadblocks and encouraging innovative solutions
  • Give clear, actionable feedback on a timely basis, and recognize people and teams for outstanding impact
  • Foster a constructive and collaborative environment for individual contributors tasked with working an intensive caseload
  • Proactively identify concerning team trends and put forward solutions
  • Interpret performance metrics and impact organizational change as a result
  • Support hiring, interviewing and onboarding for the team
  • Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and process
  • Work with cross-functional teams to drive improvements to policies and processes across the teams
  • Provide real-time summaries for internal partners related to ongoing and resolved cases
  • Support escalations related to sensitive subject matter with a high degree of urgency
  • Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content, and coordinate with several internal and external partners including law enforcement to ensure users' safety
  • Work emergency escalations directly each month to stay current on tooling, policy and case handling
  • Adapt to evolving priorities, processes, and organizational changes, and be available for domestic and international travel
  • Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, audio, and writings, offensive or derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, and suicide content, which may be considered offensive or disturbing
  • Availability to work a standard Monday to Friday schedule, with occasional weekend or after-hours coverage to provide leadership and coordination during major incidents or periods of unplanned team absence

Qualifications

  • Currently has, or is in the process of obtaining, a BA or BS degree in a relevant field or equivalent experience
  • 5+ years of experience in incident response, trust and safety, or a related operational field
  • Professional experience in operations, people management, or business strategy and prioritization
  • Highly organized with the ability to prioritize multiple functions and tasks while managing time efficiently without compromising quality
  • Strong communication skills, both written and verbal, with an audience varying from team members to executive communications
  • Able to work independently with impeccable judgment
  • Experience working autonomously to identify priorities and drive projects forward in high-stakes environments
  • Must be able to pass a criminal background check

Skills

Required:BA/BS degree or equivalentIncident responsePeople managementCommunicationJudgment and decision-making
Last updated Oct 23, 2026. Interested? Apply on the company site.

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