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Senior Systems Analyst, Enterprise Productivity

The New York Times· Systems Software Development and Support
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New York, NY$130k - $145kfull-timePosted 4w ago

About the role

Senior Systems Analyst, Enterprise Productivity role focusing on administration, reliability, and continuous improvement of The New York Times SaaS platform stack, including Google Workspace, Slack, and other enterprise productivity tools. Primary escalation point for complex incidents and technical steward of applications, integrations, and operational practices.

Responsibilities

  • Oversee the administration and ongoing improvement of a broad portfolio of SaaS applications, including: Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, and other enterprise productivity tools
  • Lead the investigation and resolution of complex application, access, configuration, identity, and integration incidents, driving root-cause analysis, remediation, and preventative follow-up
  • Establish and maintain standards for user and group access, permissions, application configuration, lifecycle management, integrations, and administrative controls in partnership with security, IT, and partners
  • Be a technical steward of the SaaS application portfolio by defining ownership, documenting dependencies and configurations, assessing operational risk, and identifying opportunities to improve reliability, security, and user experience
  • Design and improve repeatable processes, automation, monitoring, and documentation to make application administration scalable and resilient
  • Partner with vendors and internal teams to evaluate new applications, manage changes and releases, resolve escalated support issues, and inform future platform decisions
  • Provide technical guidance and mentorship to teammates and partners at all levels, shaping team standards and operating practices
  • Demonstrate support and understanding of the value of journalistic independence and commitment to The Times’ mission

Qualifications

  • 5+ years of experience in systems administration, systems engineering, SaaS administration, or related IT operations
  • Professional experience administering enterprise SaaS applications including identity and access management, permissions, configuration, troubleshooting, integrations, and application lifecycle processes
  • Experience serving as an escalation point for complex technical incidents including root-cause analysis, coordination, remediation, and prevention of recurring issues
  • Strong systems-administration fundamentals across identity, email servers, authentication, directory services, collaboration platforms, endpoint environments, or server administration

Skills

Required:SaaS administrationIncident management and root cause analysisIdentity and access management
Nice to have:Automation and scripting

Benefits

  • Dependent on role, eligible for variable pay such as annual bonus and restricted stock
  • Medical, dental and vision benefits; Flexible Spending Accounts; company-matching 401(k); employee stock purchase plan; paid vacation, sick days, parental leave; tuition reimbursement and professional development programs
Last updated Sep 23, 2026. Interested? Apply on the company site.
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