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Program Manager, Safeguards Workforce Operations

Anthropic· Safeguards (Trust & Safety)
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Hybrid (San Francisco, CA), Hybrid (Seattle, WA), Hybrid (New York City, NY), Hybrid (Washington, DC)$245k - $285kFull-timePosted 4w ago

About the role

Program Manager responsible for end-to-end Safeguards workforce operations, including onboarding/offboarding, device provisioning, access provisioning, capacity planning, and cross-team coordination to support scaled human review across Safeguards Enforcement programs.

Responsibilities

  • - Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning
  • - Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity
  • - Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record
  • - Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews
  • - Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift
  • - Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments
  • - Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their workflows
  • - Help define the long-term workforce strategy for Safeguards Enforcement

Qualifications

  • - Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it
  • - Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations
  • - Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it
  • - Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs
  • - Exercise sound judgment on access and permissions, and know when to bring in IT or Security
  • - Move quickly and stay effective when priorities change and information is incomplete
  • - Build alignment through direct partnership with the teams you depend on

Skills

Required:Onboarding and offboarding of workforceCapacity planningAccess governanceCross-functional collaboration
Nice to have:Vendor management

Benefits

  • Competitive compensation and benefits
  • Generous vacation and parental leave
  • Flexible working hours
  • Optional equity donation matching
  • Lovely office space
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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