Customer Solutions Engineer
Hybrid (San Francisco)$110k - $150k + equityFull-timePosted 4w ago
About the role
Nautilus is an AI native all-in-one platform for the car wash industry. The company seeks a Customer Solutions Engineer to serve as the technical backbone of the customer experience, owning issues end-to-end, triaging, debugging, and shipping fixes in collaboration with engineering. The role emphasizes high ownership, customer interaction, in-product work, and contributing to documentation and root-cause analysis.
Responsibilities
- Triaging issues and debugging real technical problems
- Own customer experience end-to-end and ship fixes
- Talk to customers daily and work directly in product, logs, and with engineering
- Contribute to root-cause analysis and documentation to prevent repeat tickets
- Collaborate with product and engineering to improve customer outcomes and experience
Qualifications
- 1+ years experience
- Strong technical fundamentals in APIs, SQL, and logs
- Experience with TypeScript, SQL, distributed systems (as per stack)
- Willingness to work in-person in San Francisco or relocate to SF
- US citizen/visa only
Skills
Required:TypeScriptSQLDistributed Systems
Nice to have:Machine LearningNext.js
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Nautilus
AI platform to grow and to optimize car washes
Nautilus is the first modern platform built for car washes, replacing expensive legacy systems that cost operators thousands monthly. Nautilus delivers mobile-first e-commerce, membership management, and automated marketing. Learn more at nautilus.co.
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