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Customer Success

Kobalt Labs· Kobalt Labs
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Hybrid (New York City, NY)$175kFull-timePosted 4w ago

About the role

Customer Success role at Kobalt Labs, an AI-native compliance operating system for financial institutions, focused on end-to-end customer outcomes from implementation to expansion, with a strong emphasis on building relationships and driving adoption.

Responsibilities

  • Own customer implementations end-to-end, from scoping and technical configuration through UAT, training, and go-live.
  • Build deep relationships with customers, working with practitioners and executives to understand their workflows, priorities, and broader strategic goals.
  • Understand the underlying need behind customer requests, scope an initial approach with engineering, and explain technical concepts back to non-technical stakeholders.
  • Build and maintain customer-facing documentation, including help content, FAQs, admin guides, and reusable implementation methodology.
  • Drive customer adoption and expansion, ensuring customers get increasing value from Kobalt and identifying opportunities to grow the relationship.

Qualifications

  • 3–5 years of experience in customer success, implementation, consulting, project management, or a similar customer-facing role.
  • Experience with technical project delivery and comfortable owning a project from kickoff through go-live, including coordinating multiple stakeholders and driving projects forward.
  • Strong project management skills, with the ability to manage multiple concurrent implementations simultaneously.
  • Commercially minded and motivated to grow customer relationships through a consultative, trust-first approach.
  • Willing to travel occasionally (under 25%) for customer and onsite work.

Skills

Required:Customer Success / Relationship ManagementTechnical Project DeliveryDocumentation & Enablement

Benefits

  • $175k base salary + equity
  • Lunch provided in-office
  • 100% employer-paid medical, dental, and vision premiums for employees and dependents
  • Paid time off and paid company holidays
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Kobalt Labs

AI copilot to automate risk ops for fintechs and banks

Kobalt has built an AI copilot to automate manual risk and compliance operations for fintechs and banks. Given a third party contracts and documentation, Kobalt’s reasoning engine ingests internal policies and procedures, legal commitments, past privacy and compliance assessments, and syncs with external legislation to instantly auto-surface and track risks. We're helping community/regional/sponsor banks increase revenue and scale their partnership and vendor volume, and we're helping fintechs conduct their partner diligence in 1/10 the time, all without needing to increase headcount.

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