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Bilingual Member Services Agent I

Vida Health· Operations – Member Services
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Hybrid (Remote)$23Full Time- Non-Exempt HourlyPosted 4w ago

About the role

Bilingual Member Services Agent I to handle member inquiries with professionalism, empathy and efficiency, supporting enrollment, assessments, app navigation, and ongoing service in a remote, healthcare-focused member services environment.

Responsibilities

  • Outbound outreach to members to explain benefits of enrollment into Vida’s program using motivational interviewing and rapport building
  • Take inbound calls to conduct assessments, answer questions about services, assist with program enrollment based on interests and health goals and help with app navigation, inquiries or status updates
  • Provide exceptional customer experience while proactively educating and promoting Vida program offerings
  • Accurately document all member interactions and resolutions in the Member Services system, ensuring confidentiality per HIPAA regulations
  • Proactively resolve member concerns by identifying solutions and escalating complex issues with timely follow-up
  • Adhere to healthcare standards and company protocols to ensure compliance and high-quality service
  • Support Member Services projects ad-hoc, including training updates, scripting improvements and quality monitoring
  • Engage in ongoing training and professional development
  • Create a welcoming, solutions-driven service environment focused on member needs
  • Meet and exceed inbound/outbound KPIs and perform other duties as assigned

Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
  • Minimum 2-3 years of experience in customer service or call center, preferably healthcare
  • Strong verbal and written communication skills
  • Fluent in English and Spanish (verbal and written)
  • Excellent problem-solving and active listening abilities
  • Proficiency in using CRM and ticketing systems
  • Ability to work in a fast-paced, member-focused environment
  • Strong Wi-Fi connectivity for remote-first work

Skills

Required:Bilingual communication (English & Spanish)Customer serviceCRM and ticketing systems
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Vida Health

A medical weight loss program that delivers real results

A medical weight loss program that delivers real results Better health outcomes. Lower costs. Personalized care. For enterprise Vida Health offers a proven, turnkey solution that helps employers and health plans manage obesity and related conditions, leading to lower total cost of care. With personalized treatment plans, anti-obesity medications, including GLP-1s, and behavioral health support, […]

weight lossobesitypersonalized carebehavioral healthenterprise health
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