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Member Services Agent I

Vida Health· Operations – Member Services
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Remote$21/hrFull Time- Non-Exempt HourlyPosted 4w ago

About the role

Customer-focused role handling member inquiries and enrollment support for Vida’s program, with emphasis on empathy, problem-solving, and high-quality service within a remote, healthcare-focused environment.

Responsibilities

  • Outbound outreach to members via phone system to explain benefits of enrollment into Vida’s program using motivational interviewing and rapport building
  • Take inbound calls to conduct assessments, answer questions about services, assist with program enrollment based on member goals, and help with app navigation or status updates
  • Provide exceptional customer experience with professionalism, empathy, and efficiency while educating and promoting Vida offerings aligned to member needs
  • Accurately document all interactions and resolutions in the Member Services system, maintaining confidentiality per HIPAA
  • Resolve member concerns by identifying solutions and escalating complex issues to appropriate departments with timely follow-up
  • Adhere to healthcare standards and company protocols to ensure compliance and high-quality service; address concerns and objections with clear solutions
  • Support Member Services projects ad-hoc, including training updates, peer sessions, scripting improvements, and quality monitoring
  • Engage in ongoing training and professional development to enhance service skills
  • Create a welcoming, solutions-driven service environment focused on member satisfaction and accuracy
  • Meet and exceed inbound/outbound KPIs and perform other duties as assigned

Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
  • Minimum 2-3 years of experience in a customer service or call center role, preferably healthcare
  • Strong verbal and written communication skills
  • Excellent problem-solving and active listening abilities
  • Proficiency in using CRM and ticketing systems
  • Ability to work efficiently in a fast-paced, member-focused environment
  • Strong Wi-Fi connectivity to function in a remote-first environment

Skills

Required:Customer serviceCommunicationProblem-solvingActive listeningCRM and ticketing systems
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Vida Health

A medical weight loss program that delivers real results

A medical weight loss program that delivers real results Better health outcomes. Lower costs. Personalized care. For enterprise Vida Health offers a proven, turnkey solution that helps employers and health plans manage obesity and related conditions, leading to lower total cost of care. With personalized treatment plans, anti-obesity medications, including GLP-1s, and behavioral health support, […]

weight lossobesitypersonalized carebehavioral healthenterprise health
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