← All roles

Trust & Risk Agent (Dutch Speaking)

Whatnot· Operations
Apply on company site
Hybrid (Dublin, Ireland)€35k - €42.5kFull-timePosted 4w ago

About the role

Role focused on front-line support for Dutch users experiencing trust and safety issues, de-escalation, investigation of high-sensitivity cases, and collaboration with other teams to maintain a safe marketplace. Remote with Dublin hub requirement for onsite proximity; Netherlands/Dutch language focus.

Responsibilities

  • Provide inbound email support for our Dutch users experiencing trust and safety issues
  • De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
  • Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
  • Serve as the escalation point for issues requiring nuanced understanding of language and culture
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilise data to make informed decisions

Qualifications

  • 4 year degree is a plus
  • 2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
  • Fluent in Dutch and English
  • Weekend availability required
  • Proactive problem-solver and process-improver
  • Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Knowledge of Collectibles is a plus

Skills

Required:Dutch language proficiencyEnglish language proficiency

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
Whatnot logo

About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

More open roles at Whatnot