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Trust & Risk Agent (German Speaking)

Whatnot· Operations
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Hybrid (Dublin, Ireland)€35k - €42.5kFull-timePosted 4w ago

About the role

Trust & Risk Agent role focusing on inbound support for German-speaking users, handling escalated trust and safety issues, investigations, and cross-department collaboration to maintain a safe Whatnot marketplace.

Responsibilities

  • Provide inbound email support for our German users experiencing trust and safety issues
  • De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
  • Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
  • Serve as the escalation point for issues requiring nuanced understanding of language and culture
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilise data to make informed decisions

Qualifications

  • 4 year degree is a plus. 2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
  • Fluent in German and English
  • Positive Customer first-attitude
  • Weekend availability required
  • Proactive problem-solver and process-improver
  • Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Knowledge of Collectibles is a plus

Skills

Required:German and English fluencyCustomer serviceCommunication and de-escalation

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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