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Strategy & Operations Senior Manager, Japan

Whatnot· Operations
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Hybrid (Tokyo, Japan)Full-timePosted 4w ago

About the role

Role focused on setting and driving post-purchase operations strategy for Whatnot in Japan, partnering with Product, Engineering, and Global Commerce to deliver scalable, high-quality experiences for Japanese users. First role of its kind in Japan, with cross-functional leadership and data-driven decision-making.

Responsibilities

  • Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Japanese users
  • Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability
  • Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end
  • Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
  • Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs
  • Serve as a strategic thought partner & Japan representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
  • Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience

Qualifications

  • 7 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
  • Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
  • Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
  • Demonstrated success leading large, cross-functional initiatives from concept through execution
  • Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
  • Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
  • Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (Looker, Sigma, Hex) is a plus
  • A real understanding of the nuances of the Japanese market

Skills

Required:Strategy development and execution for scalable operationsCross-functional program leadershipData analysis and reportingStakeholder management and communicationJapanese market knowledge

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4%) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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