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Strategic Development Manager, UK

Whatnot· Operations
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Hybrid (London, UK)Full-timePosted 4w ago

About the role

Role within Whatnot's Strategic Partnerships team focusing on managing a scale book of high-potential sellers, driving growth and account health at scale through structured coaching, AI-enabled insights, and cross-functional collaboration. Remote-friendly with UK London hub as base.

Responsibilities

  • Manage a scaled book of business. Own relationships with high-potential sellers, balancing proactive outreach with data-driven prioritisation
  • Drive growth and account health at scale. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance
  • Prioritise ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritisation framework to drive results efficiently
  • Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals
  • Leverage AI for insights and efficiency. Utilise Whatnot’s AI-enabled toolset to summarise seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement
  • Collaborate cross-functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities
  • Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team-level metrics and continuous improvement
  • Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team-wide effectiveness and inform future Development playbooks

Qualifications

  • 3–5+ years of experience in account management, partnerships, client success, or operations
  • Ideally in ecommerce, marketplaces, or a creator platform
  • Proven ability to manage a large, complex portfolio while driving measurable business outcomes
  • Deep understanding of the UK market
  • Advanced organisational and prioritisation skills
  • Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI) and ability to use them to improve efficiency and decision-making
  • Analytical mindset and strong command of metrics to diagnose performance and inform outreach
  • Excellent communication skills for scaled messaging and seller engagement
  • High degree of ownership, accountability, and adaptability in a fast-moving environment

Skills

Required:Portfolio managementData-driven decision makingAI tools proficiencyAccount management

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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