← All roles

Strategic Development Manager

Whatnot· Operations
Apply on company site
Hybrid (San Francisco, CA), Hybrid (New York, NY), Hybrid (Los Angeles, CA)$140k - $155kFull-timePosted 4w ago

About the role

Role within the Strategic Partnerships team focused on building deep, long-term relationships with Whatnot sellers, guiding them to scale efficiently and improve buyer experience. Own a portfolio of up to 200 sellers, leverage AI/tools for outreach and coaching, and collaborate cross-functionally to translate seller insights into action.

Responsibilities

  • Manage a scaled book of business. Own relationships with high-potential sellers, balancing proactive outreach with data-driven prioritization.
  • Drive growth and account health at scale. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance.
  • Prioritize ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritization framework to drive results efficiently.
  • Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals.
  • Leverage AI for insights and efficiency. Utilize Whatnot’s AI-enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement.
  • Collaborate cross-functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities.
  • Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team-level metrics and continuous improvement.
  • Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team-wide effectiveness and inform future Development playbooks.

Qualifications

  • 3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform.
  • Proven ability to manage a large, complex portfolio while driving measurable business outcomes.
  • Advanced organizational and prioritization skills; capable of navigating competing demands with structure and focus.
  • Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision-making.
  • Analytical mindset and strong command of metrics to diagnose performance and inform outreach.
  • Excellent communication skills for scaled messaging and seller engagement.
  • A high degree of ownership, accountability, and adaptability in a fast-moving environment.

Skills

Required:Portfolio managementSalesforce automationAI tooling (ChatGPT, Gong)Communication (scaling, education)

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
Whatnot logo

About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

More open roles at Whatnot