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Senior People Business Partner, Operations

Whatnot· Operations
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Hybrid (US)$174k - $240kFull-timePosted 4w ago

About the role

Senior People Business Partner responsible for shaping people strategy, org design, and talent decisions for Whatnot’s global Operations group (Customer Experience, Trust & Risk, and Fraud), with a focus on hourly and shift-based frontline populations, across a distributed workforce.

Responsibilities

  • Coach leaders and managers, from VP to frontline team lead, to build stronger teams, sharper performance, and a better employee experience
  • Partner on people strategy, including org design, workforce planning, and team development, for a large, distributed, majority-hourly workforce
  • Advise on employee relations matters, including performance, behavior, and investigations, including issues specific to hourly and shift-based populations, partnering with legal as needed
  • Drive core people processes (compensation, performance cycles, talent planning) at a scale built to work for both agents and senior leaders
  • Partner with COEs (People Programs, Total Rewards, People Ops) to build strong programs built for a fast growing Operations population
  • Use data and insights to get ahead of talent risks (e.g., attrition, engagement) across your client group, including trends specific to agent-level roles
  • Lead change management across reorgs, role changes, and evolving business priorities for teams that operate globally and around the clock
  • Support manager development, especially for first-line managers overseeing large frontline teams, on team effectiveness and leadership capability
  • Leverage culture surveys and people data to shape decisions on culture, growth, retention, and performance across an ever-evolving workforce

Qualifications

  • 7+ years as an HR Business Partner
  • including at least 4+ years supporting large-scale Operations populations in a remote or distributed fast-paced tech environment
  • experience supporting client groups ranging from VP to agent
  • deep familiarity with the employee lifecycle for hourly CX, Trust & Risk, and customer support populations
  • hiring and onboarding at scale, shift-based scheduling dynamics, performance management, and attrition
  • strong partnership mindset and ability to build trust with leaders, managers, and employees at all levels
  • experience in fast-paced, high-growth environments
  • sound judgment and discretion with sensitive situations
  • clear, effective communication for remote-first, globally distributed environment
  • strong prioritization skills and alignment to business goals
  • comfort working with data to surface insights and inform decisions

Skills

Required:HR Business PartneringEmployee relations and investigations

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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