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Senior Program Manager, Creative Ops

Whatnot· Operations
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Hybrid (San Francisco, CA / Remote (US))$158k - $175kFull-timePosted 4w ago

About the role

Senior Creative Operations Program Manager to lead large, high-visibility campaigns across the Whatnot brand, coordinating Creative, Marketing, and CX teams from kickoff through launch. Focus on structure, alignment, risk management, and measurable outcomes.

Responsibilities

  • Campaign program leadership. Lead multiple complex, high-visibility campaigns from kickoff through launch. Build clear project plans that align stakeholders around scope, milestones, owners, approvals, dependencies, and deliverables.
  • Prioritization and resourcing. Partner with creative leadership to evaluate incoming requests, sequence work, and focus the team on the highest-impact priorities. Maintain a clear view of capacity and flag when timelines, scope, or resources need to shift.
  • Cross-functional alignment and decision-making. Bring Creative, Marketing, and partner teams together around shared goals and clear expectations. Lead working sessions and reviews that drive timely decisions, establish ownership, and keep work moving.
  • Communication and relationship building. Build trust through clear, thoughtful communication tailored to different audiences. Navigate complex interpersonal dynamics with empathy and confidence while contributing to a collaborative, solutions-oriented team culture.
  • Risk and dependency management. Anticipate challenges, identify critical dependencies, and surface tradeoffs early. Resolve blockers before they put timelines, budgets, or creative quality at risk.
  • Creative operations and ways of working. Build and refine practical workflows that make it easier for the team to collaborate and deliver great work. Introduce the right amount of structure without creating unnecessary process or slowing the team down.
  • Program visibility and measurement. Create a clear view of what’s in flight, what’s at risk, and where decisions are needed. Define success, track progress and outcomes, and apply learnings to make future programs stronger.

Qualifications

  • 6+ years of experience in creative, marketing, or design program management, ideally at a high-growth consumer company, marketplace, or creator-focused platform.
  • Track record of leading complex, integrated campaigns with multiple workstreams, stakeholders, deliverables, and dependencies.
  • Strong creative production fluency and understanding of the end-to-end process from brief to launch.
  • Exceptional prioritization and project management instincts with ability to manage multiple initiatives.
  • Clear communication and relationship-building skills.
  • Comfort with ambiguity and ownership, ability to operate independently and propose practical solutions.
  • Operational and analytical judgment, experience with vendor/contractor management and adaptable PM tooling.

Skills

Required:Campaign program managementCross-functional leadershipCreative production fluency

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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