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IT Systems & Ops Engineer

Whatnot· Engineering
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Hybrid (San Francisco, CA)$120k - $130kFull-timePosted 4w ago

About the role

IT Systems & Ops Engineer at Whatnot, a full-time role based in San Francisco, CA. Frontline IT support and systems administration for local offices, with involvement in automation, onboarding/offboarding, and cross-functional IT projects.

Responsibilities

  • Own and manage the IT support queue in Console, ensuring SLA compliance and high customer satisfaction scores
  • Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
  • Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
  • Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
  • Build workflow automations in Okta, Console, Claude, and iPaaS tools to reduce manual work and improve efficiency
  • Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
  • Travel periodically to other offices or company events to provide onsite support
  • Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
  • Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence

Qualifications

  • 4-6+ years of experience in IT support or operations roles
  • Hands-on Okta administration including user provisioning, SSO configuration, group management, and app assignments
  • Google Workspace administration including user management, groups, Drive administration, and security settings
  • Jira Service Management (or similar ticketing platforms) with SLA management
  • Slack and Zoom administration for user management and configuration
  • Strong onboarding & offboarding process experience with ability to translate business needs into technical requirements
  • Proven ability to meet and maintain SLAs in a support queue environment
  • Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
  • macOS support expertise including troubleshooting, configuration, and user training
  • Understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth)
  • Strong written and verbal communication skills for user-facing support across all levels including executives
  • Detail-oriented with excellent organizational and documentation skills

Skills

Required:Okta administrationGoogle Workspace administrationJira Service ManagementMacOS supportIdentity and Access Management

Benefits

  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4%) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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