← All roles

Fraud Agent

Whatnot· Operations
Apply on company site
Hybrid (Remote)$24.04/hr - $28.85/hrFull-timePosted 4w ago

About the role

Role focused on investigating and mitigating fraud on Whatnot’s platform, balancing fraud prevention with preserving a positive user experience. Remote role with option to work from home or hub offices; must reside within commuting distance of Phoenix, AZ.

Responsibilities

  • Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
  • Work quickly and thoroughly to meet interdepartmental SLAs while ensuring high quality work product
  • Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
  • Discover and identify fraud trends and present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to fraud or potential fraud
  • Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Qualifications

  • Weekend availability required
  • Availability to work Holidays as needed
  • 4 year degree is a plus
  • 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment
  • Positive Customer first attitude
  • Proactive problem-solver and process-improver
  • Organized and detail oriented
  • Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
  • Understanding of E-commerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Knowledge of Collectibles is a plus
  • Desire to enhance your career

Skills

Required:Weekend availabilityHoliday availabilityCustomer serviceFraud operations
Nice to have:Zendesk / Kustomer / Intercom

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
Whatnot logo

About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

More open roles at Whatnot