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Customer Success Manager

Whatnot
Apply on company site
Hybrid (New York City, NY / Los Angeles, CA / San Francisco, CA)$113k - $155kFull-timePosted 4w ago

About the role

Customer Success Manager at Whatnot, a leading livestream shopping platform, focusing on developing early seller relationships, driving growth, retention, and cross-functional collaboration to scale seller success.

Responsibilities

  • Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers' business and goals, navigate objections, build trust quickly, and provide personalized coaching to help Whatnot sellers achieve high growth goals and find long-term success on Whatnot.
  • Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
  • Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
  • Use quantitative and qualitative data to find growth opportunities, diagnose seller issues, and make actionable recommendations that improve seller outcomes and team efficiency.
  • Test new tactics, playbooks, and strategies that unlock step-change growth for sellers and help the Customer Success and Category teams learn faster.

Qualifications

  • Experience in a customer-facing or revenue-driving role where trust, urgency, and follow-through mattered.
  • Strong selling and relationship-building skills.
  • Customer instinct.
  • High ownership and resourcefulness.
  • Speed and adaptability.
  • Strong teammate instincts.
  • Analytical judgment.
  • Comfort holding sellers accountable.
  • Genuine curiosity about Whatnot’s product, categories, and seller communities.
  • AI-forward working habits.

Skills

Required:Seller relationship managementData-driven decision makingCross-functional collaboration

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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