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Customer Experience Agent

Whatnot
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Hybrid (Phoenix, AZ)$24/hr - $28/hrFull-timePosted 4w ago

About the role

Customer-focused role on Whatnot's Customer Experience team, responsible for delivering a best-in-class user experience through issue resolution, process improvement, and collaboration with other teams. Remote role with potential in-person hubs; must be within commuting distance of Phoenix, AZ hub.

Responsibilities

  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Qualifications

  • Weekend availability required
  • 2+ years of Support experience handling email and/or chat services
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Obsession with customers / being customer first / serving customers
  • Proactive problem-solver and process-improver
  • Knowledge of Collectibles is a plus
  • Bachelor's degree or college experience preferred
  • Previous start-up experience is a plus

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care Benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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