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Customer Experience Agent (Japanese Speaking)

Whatnot· Customer Experience
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Hybrid (US/Remote + Tokyo)Full-timePosted 4w ago

About the role

Remote role for a Japanese-speaking Customer Experience Agent at Whatnot, focused on delivering a high-quality user experience for buyers and sellers, resolving issues across payments, orders, shipments, and general inquiries, and continuously improving processes.

Responsibilities

  • Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Qualifications

  • 3+ years of support experience handling email and/or chat services
  • Fluent in English and native Japanese
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Obsession with customers / being customer first / serving customers
  • Proactive problem-solver and process-improver
  • Knowledge of Collectibles is a plus
  • Bachelor's degree preferred
  • Previous start-up experience is a plus

Skills

Required:Customer supportEnglishJapaneseEcommerce / Marketplace operationsZendesk / Kustomer / Intercom

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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