Director of Customer Success and Strategic Partnerships
About the role
Director-level role leading customer success, strategic partnerships, and related operational functions at SafeBeat, a YC-backed ECG AI company. Reports to the physician founder and leadership team; responsible for enterprise accounts, partnerships, fundraising activities, clinical operations, and go-to-market execution.
Responsibilities
- Drive partnership strategy and close high-value agreements to accelerate market adoption
- Coordinate all fundraising activities and manage investor communications
- Liaise closely with the development team to align product roadmaps with clinical needs
- Lead customer post-sale implementation and integrations
- Lead recruitment and performance evaluation for operations and partnership roles
- Implement and manage patient SMS workflows that will be billed to insurances, ensuring timely patient outreach, consent capture, and integrations with SafeBeat application
- Develop and optimize the Chronic Care Management (CCM) care plan process including care-plan drafting, patient engagement messaging, and documentation tracking
- Oversee patient onboarding workflows, including device setup, training materials, consent processes, and initial monitoring configuration to ensure a smooth transition into our care programs
Qualifications
- Advanced degree in Engineering, Science, or Business
- 3+ years of Technical/Industry experience including Operations and Business Leadership, and Forming Strategic Partnerships
- Exceptional technical/scientific writing and presentation skills for both academic and investor audiences
- Strong analytical, negotiation, and project-management capabilities
- Excellent organization, task management/follow-through, and closed-loop communication with the team
- Comfortable working evenings/weekends as needed to hit aggressive milestones
Skills
About SafeBeat
Guiding cardiac therapeutics - all from your phone
38 million people suffer from heart rhythm disorders and are recommended to start medications that can save their lives, but require rigorous ECG monitoring to start and remain on these pills. SafeBeat Rx moves beyond diagnostics to guide these therapeutics, powered by our ML ECG software that integrates with existing FDA-cleared wearables to allow seamless physician approval of drug dosing, all from a mobile phone. We are a team of physicians, engineers, data scientists, and machine learning experts dedicated to using engineering to improve heart health.
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