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Customer Success Manager (Associate)

Cyble· Customer Success
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Hybrid (AU)$80k - $100kFull-timePosted 4w ago

About the role

Cyble is hiring a tech-savvy Customer Success Manager with Threat Intelligence and cybersecurity domain expertise to act as a trusted advisor, ensure value realization, drive account growth, and bridge between customers and product/engineering.

Responsibilities

  • Act as the primary point of contact for enterprise TI customers, ensuring smooth onboarding, adoption, and ongoing success.
  • Translate customer goals into measurable outcomes through platform utilization and operational workflows.
  • Monitor customer health scores and proactively engage at-risk accounts to prevent churn.
  • Conduct weekly/monthly cadence, periodic business reviews (QBRs) highlighting ROI, performance metrics, and roadmap alignment with the managed services clients.
  • Understand customers’ threat intelligence and security stack, identify integration points, and help them operationalize Cyble’s Threat intelligence (TI) capabilities.
  • Serve as the technical bridge between the customer, product, and engineering teams to ensure issue resolution and feature feedback.
  • Create customized use cases, workflows, and dashboards that align to customer-specific security needs (e.g., brand protection, phishing, or ransomware monitoring).
  • Conduct product demos, feature enablement sessions, and train security teams to leverage full platform capability.
  • Identify opportunities to expand usage within existing accounts through additional modules, licenses, or services.
  • Collaborate closely with Sales and Product Marketing to design strategic growth plans for key accounts.
  • Own the renewal process end-to-end with a target of net revenue retention above 100%.
  • Track and report upsell pipelines, customer satisfaction, and product adoption metrics.
  • Partner with Product Management to share customer insights, feature requests, and pain points.
  • Collaborate with Threat Research, Engineering, and Support teams to ensure seamless customer experience.
  • Represent the customer voice internally and contribute to product roadmap discussions.

Qualifications

  • 5+ years of experience in Customer Success, Technical Account Management, or Solution Engineering within the Cyber Threat Intelligence / Security SaaS domain.
  • Strong understanding of CTI (TTPs, IOCs, malware analysis, dark web, vulnerability intelligence, etc.) or cybersecurity concepts
  • Should have experience managing at least 15 clients simultaneously, with exposure to different geographies.
  • Proven record of upselling/cross-selling within enterprise accounts.
  • Excellent communication and presentation skills — ability to simplify complex technical problems.
  • Experience using CRM and CS tools (HubSpot, Gainsight, Salesforce, JIRA, etc.)

Skills

Required:Customer Success ManagementThreat Intelligence (CTI)Upselling / Cross-sellingCommunication & Presentation
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Cyble

Cyble - World’s First Intelligence-Driven, AI-Native Security…

To reimagine cybersecurity with an AI-native platform that unifies detection, protection and remediation across the digital attack surface Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India, Cyble has a global presence. To learn more about Cyble, visit www.cyble.com. 

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