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Manager, IT End User Services

Aprio· Information Technology
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Hybrid (Atlanta, GA)Full-timePosted 4w ago

About the role

IT End User Services Manager at Aprio, leading a small team of endpoint engineers while remaining hands-on with deployment, security, and support of laptops, desktops, mobile devices, tablets, and peripherals across the organization.

Responsibilities

  • Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development.
  • Perform the same work as the team, including device deployment and configuration, image and application packaging, policy management, and day-to-day endpoint administration.
  • Own the organization's endpoint standards and configuration baselines, covering hardening, policy, naming, imaging, and software packaging, and keep them documented and current.
  • Evaluate and recommend IT peripherals and end-user hardware such as monitors, docks, headsets, and accessories; maintain the approved standards list and validate compatibility with the endpoint estate.
  • Implement and enforce endpoint security controls, and verify that devices remain compliant with company policies and standards.
  • Manage, test, and deploy updates, patches, and software upgrades across the endpoint estate, and report on patch compliance.
  • Provide Level 3 support and act as the escalation point for complex endpoint issues, working the queue alongside the team.
  • Maintain comprehensive documentation for endpoint configurations, standards, runbooks, and procedures.
  • Collaborate with IT infrastructure, security, and service desk teams to align endpoint management with broader IT strategy, and educate employees on endpoint security and usage best practices.

Qualifications

  • Typically 4-6 years of hands-on endpoint management experience, including 1-3 years as a team lead, senior engineer, or working manager.
  • Bachelor's degree in information technology, computer science, or equivalent practical experience.
  • Certifications such as CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator, Intune, Jamf, or similar.
  • Current, hands-on proficiency with endpoint management platforms (e.g., Intune, Configuration Manager, Jamf), operating systems (Windows, macOS, Linux), scripting (PowerShell), imaging and packaging, and endpoint security tooling (EDR, MDM, patch management).
  • Experience leading a small technical team as a working manager or team lead, balancing coaching and oversight with personal technical delivery.
  • Strong understanding of cybersecurity principles, endpoint hardening, and best practices.
  • Familiarity with end-user hardware and IT peripherals, including compatibility, standardization, and the ability to evaluate options and make practical recommendations.
  • Ability to plan and execute deployments, OS migrations, and hardware refresh projects on schedule while managing competing priorities.
  • Excellent communication skills; able to explain technical issues and recommendations clearly to team members, stakeholders, and end users.
  • Strong analytical and troubleshooting skills, with keen attention to detail in managing and securing endpoint devices.
  • Familiarity with industry-specific requirements and standards for endpoint management.

Skills

Required:Endpoint managementLeadership and team managementPolicy and standards development

Benefits

  • Medical, Dental, and Vision Insurance on the first day of employment
  • Flexible Spending Account and Dependent Care Account
  • 401k with Profit Sharing
  • 9+ holidays and discretionary time off structure
  • Parental Leave – coverage for both primary and secondary caregivers
  • Tuition Assistance Program and CPA support program with cash incentive upon completion
  • Discretionary incentive compensation based on firm, group and individual performance
  • Incentive compensation related to origination of new client sales
  • Top rated wellness program
  • Flexible working environment including remote and hybrid options
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Aprio

Grow with Aprio

Aprio is the business advisory, tax, and accounting firm for innovators, business leaders, and entrepreneurs. Get the guidance, technology, and resources you need to compete, scale, and meet what's next with confidence.

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