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Client Services Specialist (Chinese)

Capital.com· Operations – Client Services
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Hybrid (Melbourne)HybridPosted 4w ago

About the role

Support Chinese-speaking clients through onboarding, KYC, and platform guidance in a hybrid, Melbourne-based role within Capital.com.

Responsibilities

  • Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone.
  • Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.
  • Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.
  • Build lasting client trust and satisfaction through professional, well-informed support and platform training.
  • Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance.
  • Gather and analyze client feedback to identify opportunities that enhance the overall client experience.
  • Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently.

Qualifications

  • Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language.
  • Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike.
  • A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.
  • Excellent verbal and written communication skills.
  • Flexibility to work rotating shifts on a weekly schedule.

Benefits

  • Competitive Salary: salary that makes you feel valued and motivated.
  • Work-Life Harmony: focus on life outside of work.
  • Generous Time Off: annual leave policy.
  • Employee Referral Program: rewards for referrals.
  • Comprehensive Health & Pension Benefits: medical insurance and pension plans, location-specific benefits.
  • Workation Wonderland: 30 extra days to work remotely from anywhere in the world (restrictions may apply).
  • Volunteer Days: two additional paid days per year to support causes.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Capital.com

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