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Customer Success Manager (Europe)

Socket· Go-to-Market
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RemoteFull-timePosted 4w ago

About the role

Customer Success Manager responsible for post-sales relationship management with Security teams in Europe, driving renewals and upsells, and collaborating with GTM, Engineering, and Professional Services to increase customer adoption.

Responsibilities

  • Meet and exceed revenue targets by working closely with our SMB customers’ Security teams.
  • Manage existing customer relationships to drive renewal and upsell opportunities.
  • Create an unparalleled customer experience throughout the customer life cycle.
  • Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
  • Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

Qualifications

  • 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
  • Experience selling in the cybersecurity (or related) industry.
  • Proven track record of meeting or exceeding renewal and upsell quotas.
  • Understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
  • Collaborative mindset and ability to build meaningful relationships throughout the sales process.
  • Strong written and verbal communication and experience communicating at every level including the C-Suite.
  • Aptitude to take on new projects outside the normal scope of the day to day role as needed.
  • Competitive, hardworking, team-first attitude with willingness to take the lead with minimal guidance.
  • Willingness to travel for customer and company meetings as needed.

Benefits

  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family (99% coverage)
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Socket

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