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Technical Enablement Manager

Socket· Go-to-Market
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Remote$160k - $220kFull-timePosted 4d ago

About the role

Technical Enablement Lead responsible for technical readiness across Customer Engineering (Sales Engineers, Technical Account Managers, Customer Success Managers, and Support), starting with Sales Engineering. Owns onboarding, knowledge base, content, launch readiness, and field feedback loops to scale enablement for a fast-moving product.

Responsibilities

  • Own technical onboarding for new Sales Engineers so they're ready to demo and run POCs as quickly as possible, then build the same for TAMs, CSMs and Support
  • Build hands-on labs and certification paths, and certify people before they're in front of customers on their own
  • Work with SE leadership on the demo standard every SE is held to, and train and certify against it
  • Agree with Customer Engineering leaders what "ready" means for each role, and track ramp against it
  • Own the Customer Engineering technical knowledge base: audit what exists, retire what's outdated, and keep what stays accurate and self-serve
  • Build deployment and troubleshooting guides for the hardest setups, starting with Socket Firewall in enterprise networks (proxies, ZTNA, private registries like Artifactory and Nexus)
  • Own technical competitive material for the tools SEs run into most
  • Listen to calls and sit in on POC reviews and escalations to find where people get stuck, and fix it with training
  • Bring patterns back to Engineering: missing docs, confusing UX, and the questions that keep pulling engineers into deals
  • Work with the engineers shipping each feature so the field is trained before customers see it
  • Turn each release into field-ready material: a short lab or demo, a talk track, deployment steps and known limitations
  • Run a regular technical session for SEs and Customer Engineering

Qualifications

  • 6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
  • You've run demos, POCs, deployments or escalations yourself, not just trained people on them, and you can explain the product to an SE, an AE and an engineer at the right level for each
  • You've built training other people use without you (labs, demos, certifications, videos, playbooks) and can tell us how you knew it worked
  • You use AI tools ( Claude, Claude Code, or similar) to build and maintain content, and can show how that lets you support a much bigger team than you could alone
  • Working knowledge of how developers build and ship software: package managers like npm or PyPI, CI/CD, and source control (Git, GitHub, GitLab)

Skills

Required:Sales engineering onboardingTechnical content developmentAI-assisted content creationTechnical communication

Benefits

  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family (99% coverage)
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Socket

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