← All roles

Starlink Customer Success Specialist

SpaceX· Starlink Enterprise Sales & Account Management
Apply on company site
Redmond, WAfull-timePosted 4w ago

About the role

Entry-level individual contributor role focusing on activations and billing for Starlink accounts, ensuring accurate setup, invoicing, and operational readiness from signed contract to live service.

Responsibilities

  • Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
  • Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
  • Track shipments and activation dates; proactively flag delays or potential payment slips
  • Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
  • Own past-due balances and unapplied cash on assigned work until fully reconciled
  • Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
  • Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
  • Identify and improve inefficient process steps so subsequent orders are easier to execute

Qualifications

  • Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination

Skills

Required:Order processingCommunicationExcel
Nice to have:Process improvementSalesforce/SmartsheetAutomation/ReportingAI tooling
Last updated Sep 23, 2026. Interested? Apply on the company site.

About SpaceX

defense-aero-and-safetysetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at SpaceX