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Customer Success Manager, Enterprise, APAC

Harvey· Customer Success
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Hybrid (Singapore)Full-timePosted 4w ago

About the role

Enterprise Customer Success Manager for Harvey's APAC region, focusing on Singapore. Owns end-to-end post-sales experience for high-value enterprise accounts, drives product adoption, mitigates churn, and collaborates with Sales, Product, and Legal Engineering to align on account goals and influence roadmap.

Responsibilities

  • Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across Singapore and the broader APAC region.
  • Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.
  • Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities.
  • Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows.
  • Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals.
  • Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations.

Qualifications

  • 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.
  • Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
  • Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
  • Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences.
  • Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.
  • Based in or willing to relocate to Singapore, with ability to travel within the APAC region as needed.
Last updated Sep 23, 2026. Interested? Apply on the company site.
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Harvey is a platform built to meet the standards of the world’s leading professional service firms.

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