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Agent Deployment Engineer

Decagon· Customer Team
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AustraliaA$213k - A$266kFull-timePosted 4w ago

About the role

Agent Deployment Engineer responsible for end-to-end execution of AI agent builds for enterprise customers, integrating systems, ensuring reliability at scale, and partnering with customers and internal teams to translate requirements into production deployments.

Responsibilities

  • Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
  • Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
  • Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
  • Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
  • Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
  • Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
  • Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
  • Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
  • Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Qualifications

  • Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
  • Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
  • Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
  • Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
  • Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Skills

Required:Enterprise-grade agent build executionSystems designAPI development and integrationGuardrails and safety controls

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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