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Director, IT Operations

OpenGov· Information Technology
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India | PuneFull-timePosted 4w ago

About the role

Director responsible for OpenGov's global IT operations and End User Services strategy, leading platforms, network, and IT services across Pune and the US, with a focus on reliability, security, and scalable operations in a high-growth, global environment.

Responsibilities

  • Lead and develop the global IT operations and end user services function, spanning teams in Pune and the US.
  • Own global End User Services strategy and set the standards, SLAs, and quality bar for IT across all sites.
  • Own IT systems administration and engineering, and partner with Systems Engineering on joint projects and shared initiatives.
  • Own the IT operations roadmap and budget, including managed service provider (MSP) strategy and where to leverage MSPs to scale support globally.
  • Own the core IT stack — Google Workspace, Slack, Atlassian, and Okta — including Okta identity and access (SSO, provisioning, access policy).
  • Own network management and connectivity across all sites, ensuring reliable, secure infrastructure.
  • Own the Atlassian stack — Jira, Jira Service Management, and Confluence.
  • Own global office IT infrastructure — design, maintenance, and new-site buildouts — in partnership with Workplace.
  • Own global IT asset and inventory management, from procurement through retirement, and the associated hardware vendor relationships.
  • Be accountable for support quality and SLA attainment at every site, with consistent workflows and escalation paths.
  • Serve as senior escalation for major incidents and own change control for core systems.
  • Partner with Security to uphold identity, endpoint, and data-protection standards across the enterprise.
  • Ensure IT systems and processes meet compliance requirements (e.g., SOC 2), including audits and access reviews.

Qualifications

  • 13+ years in IT within a cloud-first, SaaS environment, including 10+ years managing IT teams — with experience managing managers or team leads.
  • Experience leading globally distributed teams across sites and time zones, including offshore and India-based teams.
  • Deep, hands-on expertise with Google Workspace, Slack, Atlassian, and Okta — with strong Okta IAM depth (SSO, provisioning, access policy).
  • Solid grounding in ITSM/ITIL — SLAs and incident, change, and problem management.
  • Experience running IT asset/inventory, network management, and office IT infrastructure/buildouts across multiple locations.
  • Able to set strategy and direction while staying hands-on; experience scaling IT operations in a high-growth, multinational environment.
  • Strong understanding of security and compliance (e.g., SOC 2) as it applies to IT operations.
  • A clear communicator and leader who sets standards, develops talent, and partners effectively with senior stakeholders.
  • On-site in Pune; Bachelor's in IT/CS or equivalent experience.
  • Experience owning office IT infrastructure, site expansion and new-site buildouts.

Skills

Required:IT leadership and people managementGoogle WorkspaceSlackAtlassian (Jira, Jira Service Management, Confluence)Okta IAM (SSO, provisioning, access policy)ITIL/ITSM

Benefits

  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.
Last updated Sep 24, 2026. Interested? Apply on the company site.

About OpenGov

Software for Public Servants

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