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Manager II, Professional Services (Implementation)

OpenGov· Professional Services
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US | Illinois | Chicago$135k - $152kFull-timePosted 4w ago

About the role

Manager II, Professional Services leads a team of Implementation Analysts and Consultants to deliver complex OpenGov implementations, driving delivery quality, team performance, and scalable operations across a growing book of business.

Responsibilities

  • Own end-to-end delivery performance for a team of Implementation Analysts and/or Implementation Consultants — including hiring, onboarding, performance management, and career development.
  • Translate functional delivery plans into operational processes, establishing and evolving implementation standards, methodology, and quality benchmarks across the team.
  • Drive portfolio health by tracking team utilization, delivery metrics, and project risk — taking proactive, decisive action to protect customer and business outcomes.
  • Serve as the escalation point for complex implementation challenges, including data transformation, platform configuration, and cross-product workflow design, applying sound judgment to drive timely resolution.
  • Lead cross-functional alignment with Sales, Product, Engineering, and Customer Success to improve delivery quality, set accurate customer expectations, and surface and resolve systemic issues.
  • Partner with customers at all organizational levels to understand pain points, translate requirements into implementation strategy, and ensure a high-satisfaction experience from kickoff through go-live.
  • Identify portfolio-wide patterns and proactively develop scalable solutions — process improvements, tooling enhancements, or methodology updates — that reduce friction and improve delivery efficiency.
  • Champion team culture, accountability, and continuous development, creating an environment where analysts and consultants are set up to grow and deliver their best work.
  • Contribute to PS operational strategy by sharing insights, influencing delivery methodology, and participating in cross-functional initiatives that drive scalable growth.
  • Support recruiting, onboarding, and ramp planning to build team capacity in alignment with pipeline and business demand.

Qualifications

  • Bachelor's degree in a related field, or equivalent work experience.
  • 5+ years of project delivery experience in a SaaS or technology implementation environment, or equivalent.
  • Demonstrated people management experience including performance management, coaching, and team development is required.
  • Proven track record managing complex, multi-project portfolios with a high degree of customer-centricity and accountability for outcomes.
  • Strong technical acumen: ability to understand and advise on data preparation, system configuration, workflow logic, and product architecture in a customer-facing context.
  • Experience engaging with customers at all organizational levels — from end users to executive stakeholders — with professionalism and strong business judgment.
  • Excellent verbal and written communication skills; able to build trust with internal teams, cross-functional partners, and external customers.
  • Strong analytical thinking and systems orientation — able to model complex customer workflows and develop resolution strategies for non-routine implementation challenges.
  • Demonstrated ability to make sound decisions in ambiguous situations while balancing competing priorities, customer needs, and resource constraints.
  • Ability to travel approximately 25% of the time.

Skills

Required:Project delivery leadershipDelivery process designPortfolio managementStakeholder managementData interpretation & configuration

Benefits

  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.
Last updated Oct 8, 2026. Interested? Apply on the company site.

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