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Head of Employee Tech & Experience (ETX)

OpenAI· IT
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Hybrid (San Francisco)Full-timePosted 4w ago

About the role

Lead and shape OpenAI's Employee Tech & Experience (ETX) organization, driving global growth across Helpdesk, SysOps, Logistics and AV, and elevating the employee experience through research, design, and strategic investment.

Responsibilities

  • Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics and AV, with a shared strategy and accountability for employee outcomes.
  • Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys, remove unnecessary effort and amplify what employees can accomplish.
  • Accelerate ETX’s agent-led and customer-zero work as capabilities advance: continually challenge which workflows need to exist, extend what agents can own end to end and evolve the operating model to deliver measurable amplification.
  • Develop leaders who earn trust, grow others and sustain an environment where people feel valued, take pride in their work and enjoy working together. Give people meaningful ownership and opportunities to stretch and grow, with clear priorities and sustainable workloads.
  • Scale global services to support company growth, with clear commitments to reliability, security, responsiveness, and effective controls. Measure performance through employee effort, service quality, and time to resolution.
  • Shape priorities and investment with leadership across the company, accelerating execution across functions with accountability for adoption and measurable improvements in how employees work.
  • Translate employee friction into lasting improvements in policy, service design, and ownership. Hold ETX accountable for restoring productivity, communicating with empathy, and addressing the underlying causes of recurring failures.

Qualifications

  • Have led global organizations through growth and transformation, with measurable improvements in employee experience and reliability.
  • Start with what employees need. Use research and design to challenge assumptions and remove unnecessary work.
  • Rethink how the organization works as AI advances, expanding what agents can own and delivering measurable amplification.
  • Build leadership teams that help people grow, own meaningful work and enjoy working together.
  • Set direction and investment priorities with leadership across the company. Own execution, adoption and lasting results.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Sep 24, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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