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Manager, Applied AI Architects

OpenAI· Go To Market
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London, UKFull-timePosted 4w ago

About the role

Lead a team of senior technical leaders responsible for technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers across the North EMEA region. Own operating model, portfolio health, and executive-level engagements while collaborating with Sales, Product, Engineering, Research, and partners.

Responsibilities

  • Hire, coach, and develop a high-performing team of Applied AI Architects, creating an environment of technical excellence, sound judgment, continuous learning, accountability, and strong customer stewardship.
  • Define and continuously refine the strategy and operating model for Applied AI Architecture across Europe, aligning company priorities with the evolving needs of strategic customers and the regional go-to-market.
  • Partner with Sales leadership and Account Directors to prioritize accounts and opportunities, allocate technical resources effectively, and establish clear technical strategies for the region's most consequential engagements.
  • Ensure Applied AI Architects serve as the primary technical advisors for their portfolios, owning technical account plans, technical milestones, adoption priorities, account health, and expansion opportunities.
  • Lead complex, multi-threaded customer journeys that connect executive vision and business outcomes with use-case qualification, solution evaluation, enterprise governance, and a credible path to production.
  • Coach the team on Applied AI architectures spanning models, applications, data, integration, identity, security, privacy, governance, evaluation, reliability, and deployment.
  • Build trusted relationships with C-suite and board-level stakeholders, as well as senior AI, technology, data, security, and engineering leaders, serving as an executive technical sponsor when needed.
  • Mobilize Deployment Engineering, implementation, enablement, Product, Engineering, Research, Security, Legal, Privacy, partners, and other specialists to remove blockers and deliver a cohesive customer experience.
  • Establish a rigorous view of portfolio health, including technical wins, qualified use cases, production readiness, adoption, usage, risks, measurable customer impact, and the technical contribution to growth.
  • Translate patterns from the field into actionable feedback for Product, Engineering, Research, and go-to-market teams, while developing reusable architecture guidance and customer practices.
  • Foster a culture that balances ambitious customer outcomes with responsible AI deployment, clear ownership, thoughtful prioritization, and effective specialist handoffs.

Qualifications

  • Possess deep technical acumen in modern AI systems, frontier models, agentic applications, platform technologies, software and cloud architecture, APIs, data integration, identity, security, privacy, evaluation, and enterprise deployment.
  • Bring 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting, including work with large and complex enterprises.
  • Have 4+ years of people-management experience hiring, coaching, and developing high-performing customer-facing technical teams.
  • Have guided enterprise organizations from technical discovery and evaluation through production adoption, healthy usage, and measurable business impact.
  • Demonstrate outstanding executive communication and presentation skills, with the ability to build credibility with CTOs, CIOs, CISOs, boards, business leaders, and hands-on engineers.
  • Can lead a complex portfolio, make thoughtful resource-allocation decisions, and balance regional strategy with hands-on support for critical customer engagements.
  • Exercise strong architectural judgment, including knowing when to go deep personally, when to coach the team, when to involve specialists, and how to define clear handoffs and ownership.
  • Build strong partnerships across Sales, Product, Engineering, Research, Deployment, Customer Engagement, Security, Legal, Privacy, and external partner ecosystems.
  • Are comfortable leading across Northern Europe and partnering across European markets from London, adapting your approach to different industries, cultures, regulatory contexts, and customer operating models.
  • Embody a customer-centric philosophy focused on durable value, responsible production adoption, technical excellence, and long-term partnership.
  • Approach your work with humility, curiosity, a collaborative spirit, and a deep commitment to the safe and beneficial advancement of AI.

Skills

Required:Technical leadership and people managementExecutive stakeholder management
Last updated Oct 8, 2026. Interested? Apply on the company site.

About OpenAI

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