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Technical Program Manager, Multimodal

OpenAI· Technical Program Management
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San FranciscoFull-timePosted 4w ago

About the role

Technical Program Manager role focused on building systems and processes to learn from real-world usage of OpenAI’s multimodal products (voice, image generation) and improve model behavior, evaluations, and capacity planning. Hybrid in San Francisco with relocation assistance.

Responsibilities

  • Build a system for mining production conversations and product signals to identify representative multimodal workflows, user needs, and failure modes.
  • Establish and maintain evaluations for the highest-priority multimodal behaviors and use cases, with clear coverage, quality standards, and ownership.
  • Package production signals into decision-ready data and evaluations that research teams can use to improve model behavior.
  • Measure whether model, prompt, configuration, and product changes produce meaningful improvements in multimodal evaluations and user outcomes.
  • Close gaps between research and production environments, including system prompts, sampling behavior, multimodal configurations, inference differences, and parity drift.
  • Create a repeatable process for reproducing product failures with research partners and validating fixes in the shipped experience.
  • Lead multimodal capacity planning by forecasting demand, translating it into GPU and serving needs, and managing headroom and reallocation tradeoffs for voice and image-generation workloads.
  • Improve tooling and operating processes used to plan, launch, and operate multimodal capabilities as demand and model behavior evolve.
  • Coordinate targeted multilingual data collection across research, Human Data, and external vendors.
  • Drive cross-functional programs that multimodal launches depend on, including multimodal actor recruitment and selection and voice-related product partnerships across vehicles, smart speakers, and headphone ecosystems.
  • Create clear operating cadences, decision rights, metrics, risk management, and executive-ready communication across complex, time-sensitive programs.

Qualifications

  • Have led technically complex programs across machine learning, multimodal products, model evaluation, data pipelines, inference, capacity, or large-scale product infrastructure.
  • Can move fluently between user-facing product behavior and the underlying model, evaluation, configuration, serving, and capacity systems.
  • Have built mechanisms that convert production signals into prioritized evaluations, data, engineering work, and measurable product improvements.
  • Can reason credibly about GPU demand, serving constraints, latency, reliability, quality, and launch tradeoffs.
  • Have closed research-to-production gaps and can drive structured debugging and validation across teams with different environments and incentives.
  • Turn manual or fragmented workflows into scalable tooling, clear ownership, and durable operating practices.
  • Lead effectively across research, engineering, product, operations, Human Data, and external partners without relying on direct authority.
  • Communicate crisply, make ambiguity tractable, and use metrics and evidence to drive decisions.
  • Thrive in ambiguous, scaling environments and can bring order to complex cross-functional work without losing pace.
  • Care about OpenAI's mission and about expanding responsible access to advanced AI systems.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Sep 24, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

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