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Regulatory Operations Analyst, User Safety & Risk Operations

OpenAI· User Operations
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San Francisco$252k - $280k + bonusFull-timePosted 4w ago

About the role

Independent, adaptive Regulatory Operations Analyst to scale OpenAI’s global regulatory and compliance operations from San Francisco, focusing on complex regulatory operations under the EU Digital Services Act (DSA) and EU AI Act, as well as inquiries and complaints across Americas and APAC.

Responsibilities

  • Handle and resolve complex regulatory and user issues involving: Regulatory, audit, or compliance inquiries and user complaints across Europe, North America, Latin America, and Asia-Pacific. AI governance and regulatory frameworks (e.g., EU AI Act, DSA, and OSA)
  • Regional content moderation and online safety requirements in markets including EU, UK, Brazil, Indonesia, and Australia
  • Trust & Safety incidents that intersect with regulatory obligations
  • Privacy and intellectual property escalations e.g. privacy rights requests or copyright takedowns
  • Perform risk evaluations and investigations to shape the safety of our users and compliance with regulatory frameworks
  • Act as incident manager for highly sensitive regulatory reviews, coordinating with Legal on the interpretation of legal and regulatory standards
  • Interface directly with Legal, Governance Risk & Compliance, Privacy, Product, Policy and Support teams to coordinate escalations and resolution paths
  • Implement operational workflows for regulatory compliance and build and maintain tooling, escalation playbooks, and knowledge domains
  • Contribute to vendor training and governance models, especially during transitions and ramp-up phases
  • Lead or participate in cross-functional initiatives that strengthen our regulatory and legal infrastructure
  • Monitor operational health through case quality audits, SLA tracking, escalation accuracy, and data analysis

Qualifications

  • 8+ years of experience in regulatory compliance, legal operations, and trust & safety, preferably in a global or high-growth tech environment
  • Translated content moderation or online safety requirements into operational workflows and can navigate evolving global frameworks as it relates to AI
  • Partnered with in-house legal counsel, DPOs, or external regulators on audits, inquiries or escalations
  • Understands tiered support structures and has worked with vendor operations at scale
  • Automation-first, systems-minded approach to operational governance and risk evaluation
  • Clear, empathetic written communication, especially in responses to sensitive issues
  • Ability to operate in ambiguity and manage multiple priorities with speed and precision
  • Thrives in high-autonomy environments, making sound decisions independently and coordinating across teams and time zones

Skills

Required:Regulatory compliance

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends may also be provided
Last updated Sep 24, 2026. Interested? Apply on the company site.

About OpenAI

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