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Trust & Safety Operations Manager

Suno· Operations
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San Francisco, NYC$128k - $168kFull-timePosted 4w ago

About the role

Responsible for the operating floor of Trust & Safety at Suno, including review queues, vendor capacity, quality programs, SLAs, and escalation workflows. Combines automated decisioning with human judgment to ensure fast, accurate, and cost-effective enforcement.

Responsibilities

  • Run day-to-day enforcement operations: queue health, latency, SLA attainment and escalation handling across all content categories.
  • Own vendor and BPO performance: capacity forecasting, quality enforcement, contract performance and site management.
  • Build and run the training, QA, and calibration program that keeps decision quality measurable and improving.
  • Manage capacity planning against rapid volume growth, including the tradeoffs between headcount, vendor spend, and automation.
  • Define tooling requirements for reviewer workflows and partner with Engineering to ship them.
  • Support reviewer wellness and resilience programs for the teams doing the hardest work on the platform.

Qualifications

  • 5+ years in Trust & Safety, content moderation, or CX operations, including 2+ years directly managing reviewers or vendor teams.
  • Ownership of operational metrics you can speak to concretely: SLA attainment, queue latency, QA scores, cost per decision, reviewer utilization.
  • Hands-on vendor or BPO management with real performance accountability, not just relationship handling.
  • Experience building or running a QA and calibration program with measurable decision-quality outcomes.

Skills

Required:Enforcement operations managementVendor/BPO managementQA and calibration program

Benefits

  • Company Equity Package
  • 401(k) with 3% Employer Match & Roth 401(k)
  • Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
  • 11 Paid Holidays + Unlimited PTO & Sick Time
  • 16 Weeks of Paid Parental Leave
  • Creative Education Stipend
  • Generous Commuter Allowance
  • In-Office Lunch (5 days per week)
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Suno

Create stunning original music for free in seconds using AI.

Create stunning original music for free in seconds using AI. Make your own masterpieces, share with friends, and discover music from artists worldwide.

AI MusicMusic CreationMusic GenerationMusic Sharingai-plg-top-20liquid-ai-recruiting-target
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